supports the device type. For more information about supported device types, see the Compatibility matrix.
Make sure that there are licenses available for the device type the user activates and the activation type that is assigned to the user. For more information, see the Licensing content.
Check network connectivity on the device. Verify that the mobile or network is active and has sufficient coverage. If the user must manually configure a VPN or workprofile to access content behind your organization's firewall, make sure that the user's profiles are configured correctly on the device.
If on work, make sure that the device network path is available. For more information on configuring network firewalls to work with
BlackBerry UEM , visit support.blackberry.com/community to read article 36470.Make sure that the activation profile assigned to the device supports the device type being activated.
If you have defined compliance rules for devices with a jailbroken or rooted OS, restricted OS versions, or restricted device models, verify that the device is compliant.
BlackBerry UEM is installed on-premises and the device is trying to connect with BlackBerry UEM BlackBerry Infrastructurethrough your organization's firewall, verify that the proper firewall ports are open. For more information about required ports, see the Planning content.